Empoclues | Policies & FAQ's

Empoclues Policies

We strive to ensure your satisfaction with our products. If you experience any issues with your item, please follow the process outlined below:

For Returns & Refunds

Step 1: Contact Us

Before initiating a return, email us: support@empoclues.com with details about the issue you’re facing with the item supporting images and vedios with your "ORDER NUMBER" and what you would like to achieve.

Step 2: Return Eligibility

 Once your return is approved, please ensure that the following conditions are met:

  •  The item must be returned within 7 days of delivery.
  • The item should be unused and in its original packaging.
  • All original accessories included with the product must be returned.

 Step 3: Prepare the Return

  •  Once your return is authorized, First Free Return. and we will Be notified via email by us with prepayment label and other relevant details.
  • Pack the item securely in the original packaging and attach the prepaid return label provided.
  • Drop at the nearest UPS or USPS to the given address.

 Step 4: Refund Process

 Upon receiving and inspecting the returned item, we will initiate your refund.

  •  You will receive a confirmation email once the refund has been processed.

  • You May also choose Empoclues credit balance option.

 

Shipping Policy

We aim to provide fast and reliable shipping for all our customers. Please review our shipping policy below for details on how we handle orders, shipping times, and related information.

Order Processing:

  •  Orders are typically processed within 24 hours of purchase. However, during periods of high order volumes per day, processing may take between 1 to 3 days. Please allow for additional processing time during peak periods such as holidays.

  • Once your order is processed, you will receive a confirmation email with tracking details. If tracking information is not available, we apologize for any inconvenience; this may be due to the final leg of shipping being handled by third-party carriers. Rest assured, your order is on its way, and our team is here to assist with any questions you may have (email us with your order number)

FREE SHIPPING ON EVERY ORDERS!

  • Once the order has shipped, the expected delivery time is 6-22 days. Occasional delays may occur due to logistical reasons or weather conditions.

  • If items exceed the given arrival timeframe, it means the item is out of stock and will be produced by the factory within 3-15 days, excluding the standard shipping timeframe. For any inquiries, please email us at [support@empoclues.com]

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s tracking portal.

  • If the package appears to be delayed or lost, contact our customer service team at [support@empoclues.com] within 60days, and we will assist you in resolving the issue.

                                                   

FAQ'S

1.Why There is no Tracking updates?

 

If you haven’t received any tracking updates since your order shipped, it’s likely because your order was sent from our overseas warehouses. Tracking updates will only appear once your package arrives in the United States and is picked up by our local shipping partner for final delivery. Please note that the local shipping partner will scan your package (only on business days) to update the tracking information.

 

If tracking information for UPS, USPS, or FedEx is unavailable, we apologize for the inconvenience. This could be due to the final leg of shipping being handled by third-party carriers. Rest assured, your order is on its way, and our team is here to assist with any questions you may have. Please email us with your order number to raise a ticket.

You can track the order details in your "order page" in your empoclues account, 

We understand you’re excited to receive your order, and we are too! If your order is delayed by the given timeframe, Empoclues offers a $15 credit to your account as a small token of appreciation

 

2. what is the delivery time of an item? how long it takes to arrive?

We strive to ship all orders as quickly as possible. On the item page, you’ll find the estimated delivery status along with the percentage of orders delivered within that timeframe, so you can plan accordingly. Once your order is placed, you can view the estimated delivery status in the "Orders" section of your Empoclues account.

 

3.How can I place return request?

 

Go to your Empoclues account → Returns → Submit the request. Once your request is received and the follow-up images or videos are verified, store credit (if selected) can be reflected within 5 minutes. For bank transfers, it will take approximately 6–7 working days. (delay happens based on banking institutions)

 

4.What Should I do If I am Missing items(s) from my order?

We usually split orders and ship them separately. You can view your order details in your Empoclues account → Orders. If your item is lost during transportation or if there is an issue with the package, please fill out the "contact form" with your order number to request a refund. the refund amount will be reflected within 6-7days

 

5. How Can I Be Notified Out Of Stock Item?

If Item Is Out Of Stock. We Make the product can be produced and shipped in given timeframe 6-22days (In cases Of Longer Time durations You Will Receive Your refund) The amount will Be Refunded and will be reflected within 6-7 working days delay happens based on banking institutions.

 

6. How Can I Avoid Sizing Issues in Clothing?

To ensure a better fit, we recommend choosing a size that is 1–3 cm larger than your actual measurements as listed in the size chart. Please note that slight variations may occur due to camera angles and measurement techniques.

 

7. Item Doesn't Have My Size?

We’re sorry that you couldn’t find the item you want in your size. At Empoclues, inclusion and diversity are among our core values, and we continuously strive to enhance our offerings to provide our customers with quality, flexibility, and a wide range of choices. If you have any specific questions about an item’s size or measurements, please don’t hesitate to email us: hello@empoclues.com

 

8. How To Change Or add Delivery address?

Log in to your Empoclues account → Address → Add New Address or Edit Address.

 

9. Is There Any Hidden Fees On the Checkouts?

We Strive to Retain Our Customer Loyalty We offering transparent Pricing As Shown.

 

10. Why are there Pending Charges after my payment Failed or Order was canceled?

 

If you see a pending charge on your statement after your payment failed or your order was canceled, it’s due to an authorization hold on your account, which is in the process of being reversed. Rest assured, you will NOT be charged for a failed payment or a canceled order.

Authorization holds are automatically removed when the payment fails or the order is canceled. However, it may take 3–6 business days to reflect in your account. If you need it removed sooner, please contact your bank, as we are unable to remove it on your behalf.

What is an authorization hold?

 

When you use a credit card to pay for a transaction, your issuing bank places a hold on your account to verify if you have sufficient funds available to cover the transaction.

 

Why I Am Charged Duplicate Pending Charges For One Purchase?

 

If you see duplicate pending charges on your statement after making a purchase, don’t worry you are NOT being double-charged for a single transaction.The duplicate charge is typically an authorization hold that is still being processed.Your bank should remove the extra pending charges within 3-6 business days. If you need them removed sooner, please contact your bank, as we’re unable to do so on your behalf. For quick assistance, call the phone number on the back of your credit card or visit your card issuer’s website to find their customer service contact options.

What is an authorization hold?

When you use a credit card to pay for a transaction, your issuing bank places a hold on your account to verify if you have sufficient funds available to cover the transaction.

11. What Payment Methods Do You Accept?

We Work With Major Payment Provider For Safe and Secure PayPal,Stripe

We accepts 

→ Google Pay

→ American Express

→ MasterCard

→ Visa

→ PayPal

→ Apple Pay

→ empoclues store credit

 

12. How Will My Card Details Will Be used?

As we work with Stripe (Link), your card details are securely stored to facilitate future purchases. Our payment gateway is PCI DSS Compliance (Payment Card Industry Data Security Standard) and SSL protected with SHA-256 encryption. We prioritize customer security above all else.

 

13. Was I Charged Twice?

It is possible that the order may have been accidentally submitted twice. However, please rest assured that every Empoclues order can only be charged once.The first transaction may appear as a pending bank authorization for the amount of your order but will not be fully charged. Please verify if the charges you see are listed as pending. If they are, only one of the charges should be confirmed and appear on your statement, while the other will be automatically dismissed. Depending on your financial institution, it may take a few days for the transaction to be processed. You may need to wait for the charges to be processed or contact your bank for more information. If both charges are confirmed, email us with your order number and product details: support@empoclues.com

 

14.Why Was My Payment Declined?

 Your credit card may be declined for one of the following reasons:

•Your card information may be incorrect. Please double-check your card number, expiration date, billing address, and security code to ensure the transaction can be processed.

•Your card issuer bank declined the payment. Please contact your bank for further assistance.

If your financial details are correct and you believe the card may have been declined due to a technical error, please try checking out on a different browser or use an alternative payment method to complete your order. We accept:

→ Google Pay

→ American Express

→ MasterCard

→ Visa

→ PayPal

→ Apple Pay

→ empoclues store credit

 

15. AVOID PAYMENT SCAMS: 

Protect yourself from online fraud by learning how to spot and avoid scams and phishing attempts.

If you’re unsure about a transaction, always ask the recipient for more details regarding the purpose and security of the requested payment. Avoid making the payment until you feel confident in the transaction.

 To prevent payment scams, follow these guidelines:

•Avoid doing business with a merchandise partner who directs you away from the Empoclues website. All legitimate transactions with Empoclues merchandise partners will occur exclusively on our website.

•Never send money (via cash, wire transfer, Western Union, PayPal, MoneyGram, or other methods) to a merchandise partner who claims Empoclues guarantees the transaction, promises refunds if you’re dissatisfied, or offers to hold funds in escrow.

•Do not make payments to claim lottery or prize winnings or in exchange for a promise of a large sum of money.

•Do not pay for a supposed guarantee of credit cards or loans.

•Avoid responding to internet or phone offers if you’re unsure of their legitimacy.

•Never make a payment to someone you don’t know or whose identity you cannot verify.

•Be cautious of emails requesting your account details, such as your email address and password. Empoclues will never ask you for such personal information.

 

16. Will empoclues credit expires?

 No, It Will Not Expire 

 

17. Can I withdraw cash with My Empoclues Credit?

Please Contact support@empoclues.com 

 

18. Can I Still Use Empoclues Credit With Applied Coupon Code?

Yes, You Can Use  empoclues credit With Coupon Codes

 

19. Why Is My Coupon Code isn't Working?

There are a few reasons why your coupon code may not be working:
1. The code inputted may not be accurate.
2. The code may have already expired.
3. The minimum order requirements have not been met.
4. Another promo code is already in use which helps you better maximize your savings

Even If You Face Difficulties entering the Given Code Via Email. contact us: hello@empoclues.com

 

20.As a Returning Customer, Will I Receive Additional Personal Discounts?

Absolutely! As one of our valued customers, we will personally send you exclusive flat discounts beyond the regular offers displayed on our platform.

 

 FOR WARRANTY OR PRE SALES ENQUIRIES   

    email: hello@empoclues.com

POST SALES ENQUIRIES 

email: support@empoclues.com

"HAPPY SHOPPING"